What's your store REFUND policy?

According to consumer protection legislation, the return of digital goods of proper and inadequate quality is not provided for. We issue FULL REFUNDS only in the case product is out of stock and you don't want an alternative product of same value/if we cannot deliver what you paid for.

Services provided in an electronic environment or intangible goods and digital content products (games, CD keys, prepaid gift cards, etc.) cannot be cancelled and returned. All users who make purchases on our site are considered to have accepted this requirement, since they make purchases within the framework of digital content.

Digital goods that have been sold FROM THE UNLIMITED GLOBAL STEAM KEYS CATEGORY of our store, and ALL other categories (GiftCards, Digital Items and Software) except the following categories: (REGION LOCKED STEAM KEYS SECTION, ACCOUNTS, SUBSCRIPTIONS and UPGRADES which state this goods can be REPLACED at our sole discretion with the submission of a VIDEO RECORDING to us, showing your username, the error that happened and the date & time clearly on-video. This types of products are subject to our RETURNS/EXCHANGE policy. Others CANNOT be returned or exchanged! This means that once purchased, you have no right to request the return of the product, exchange for another product, or other similar actions that involve the return of the sold product back to our property.

​What's your store RETURN & EXCHANGE policy?

Products from this categories on our store (REGION LOCKED STEAM KEYS SECTION, ACCOUNTS, SUBSCRIPTIONS and UPGRADES): can be REPLACED at our sole discretion with the submission of a VIDEO RECORDING showing your username, the error that happened with the product on your side, and the date & time clearly on-video. If it's detected after analysis that the issue is VALID and was originated from a LEGITIMATE problem (and not MISUSE by the user/customer) then a replacement/exchange will be done and you will receive another account/key/subscription-renewal/upgrade again at no cost.